Effective May 4, 2024, Bank Midwest will update customer service hours affecting the following services and locations.
Phone Service
Hours change
Customer Support Hours — 888.902.5662
- Change: Monday – Friday 8 a.m. – 6 p.m. (change from 7 a.m. – 7 p.m.)
- Saturday 8 a.m. – Noon (no change)
Video Teller (ITM) Service
Hours change and New Locations
Video Teller (ITM) Service Hours
- Change: Monday – Friday 8 a.m. – 6 p.m. (change from 7 a.m. – 7 p.m.)
- Saturday 8 a.m. – Noon (no change)
Video Teller (ITM) Service Locations
- Current locations: Iowa – Armstrong, Okoboji, Wall Lake; Minnesota – New Ulm, Sherburn, Westbrook; South Dakota – Sioux Falls
- New locations: Minnesota – Jackson and Windom
Drive-Up Service Hours
Hours Change for select locations
Fairmont Drive Up Hours
- Change: Monday – Thursday 8 a.m. – 5 p.m. (change from 8 a.m. – 5:30 p.m.)
- Friday 8 a.m. – 5:30 p.m. (no change)
- Saturday 9 – 11 a.m. (no change)
New Ulm Drive-Up Hours
- Monday-Friday 8 a.m. – 5 p.m. (no change)
- Change: Saturday closed (change from 9 a.m. – 11 a.m.). Video Teller/ITM available for transactions.
Jackson Drive-Up Hours — effective May 11
- Monday-Thursday 8:30 a.m. – 4:30 p.m. (no change)
- Friday 8:30 a.m. – 5 p.m. (no change)
- Change: Saturday closed (change from 9 a.m. – 11 a.m.). Use new Video Teller/ITM
Windom Drive-Up Hours — effective May 11
- Monday-Friday 8 a.m. – 5 p.m. (no change)
- Change: Saturday closed (change from 9 a.m. – 11 a.m.). Use new Video Teller/ITM